Privacy Policy

Last updated: 31 October 2026

Ilmeera is a school management platform. School staff use it to run the school, and parents and guardians follow their children through the Ilmeera mobile app. The platform is provided by Softloomer, based in New Cairo, Egypt. This policy explains the data we handle, why, and how we protect it.

1. Who is responsible for the data

• Student and guardian data is entered by the school, and the school is responsible for it: it decides what is recorded and what a guardian sees. We process this data on the school's behalf, only to provide the service to it.
• The Ilmeera account (your mobile number and the schools linked to it) is run by us, so that a guardian can reach all of their children's schools with one account.

2. The data we handle

What the school enters and the app shows you

For each of your children: name, stage, grade and section, date of birth, attendance, absences, late arrivals and excuses, marks and report cards, fees, installments and payments, and announcements and notifications. The school keeps other student data in its own records, such as the ID number it needs for official systems.

What is collected when you use the app

• Your mobile number: to sign you in and to find the schools that registered you as a guardian.
• The verification code: valid for five minutes and for one use. We do not store the code itself, only an encrypted value used to check it.
• A random identifier the app creates when it is installed, and your device type (iOS or Android): to keep you signed in on this device. This identifier is not one of the device's own numbers.
• Sign-in and session renewal times.
• Technical logs on our servers, such as IP address and request time: to protect the service and diagnose faults.

What stays on your device only

Your session data, in the operating system's secure storage (the iOS Keychain or the Android Keystore), and the app language you chose.

3. What we do not do

• We show no ads, we do not sell data, and we do not use it to track you across other apps or websites.
• The app contains no third-party analytics or advertising tools.
• The app does not ask for access to your location, camera, microphone, contacts or photos.

4. Why we use the data

• To sign you in and confirm that you are the guardian the school registered.
• To show you your children's data that the school makes available to you.
• To deliver the school's notifications, such as absences and announcements, to the app's inbox.
• To protect the service from abuse, for example by limiting code requests and attempts.
• To run and maintain the service and support schools.

5. Who we share data with

• Your child's school: each school has its own separate database, and no school sees another school's data. The app shows you only the children linked to your number.
• Service providers we rely on to run the service: the hosting provider our servers run on, the Cloudflare network that connections pass through for protection, and the SMS provider that sends the verification code once it is enabled for your school. They handle data only as needed to provide their service.
• Authorities: when an applicable law or a competent authority requires it.

6. Where data is stored

The service currently runs on servers at a hosting provider in the United States, and connections pass through the Cloudflare network. When the platform is set up for a school, where its data is hosted is agreed with that school.

7. How data is protected

• All connections between the app and our servers are encrypted (HTTPS).
• A verification code is valid for five minutes and for one use, and locks after five wrong attempts.
• Sessions are digitally signed, each valid for 15 minutes, and can be renewed only from your own device.
• Each school has its own database, and a guardian sees only their own children.

No system can guarantee complete protection.

8. How long we keep data

• Verification code: five minutes, then it no longer works.
• The session on your device: until you sign out.
• Your device record with us: expires if you do not use the app for 60 days, or when it is revoked.
• Ilmeera account: as long as your number is linked to a school on the platform, or until you ask us to delete it.
• School data: according to the school's policy and its agreement with us.

9. Your rights

You can ask to access, correct or delete your data:

• Your children's data and the number the school has for you: contact the school, which enters and edits it.
• Your Ilmeera account: email [email protected]. We will confirm the request comes from you before acting on it.
• Signing out of the app deletes the session data from your device.

10. Children

The app is meant for parents and guardians; children do not create accounts in it. Student data is entered by their schools and is shown in the app only to their guardians.

11. Changes to this policy

We may update this policy when the service changes, and we will publish the new version on this page with its last-updated date.

12. Contact us

[email protected]
Softloomer — New Cairo, Egypt.