Support

Help for parents and guardians using the Ilmeera app.

Questions about your child

Marks, attendance, fees and announcements are entered by your child's school. For any question about them or to ask for a correction, contact the school directly.

I can't sign in

• Use the mobile number the school has for you. If your children do not appear, ask the school to check your number.
• A verification code is valid for five minutes and for one use. You can ask for a new code after a minute, and for up to three codes every ten minutes.
• After five wrong attempts the code locks; ask for a new one.

New phone or new number

• When you sign in on a new phone, you receive a new verification code.
• If your number changes, ask the school to update it, then sign in with the new number.

Deleting your Ilmeera account

The steps, what is deleted, and what stays with the school: Delete your Ilmeera account.

Contact us

[email protected]: for technical problems with the app, privacy, and any question about Ilmeera.